Question: How Do I Contact Disney Store?

How do I send a message to Disney?

Contact Us

To send e-mail to, please type your e-mail address in the “From” box, type your message in the “Message” box, and click “Send.”.

How can I contact shopDisney?

You may contact Guest Services by calling (800) 328-0368. shopDisney Guest Services is available Monday – Friday, 7:00 AM to 11:00 PM CST, Saturday, 8:00 AM to 4:30 PM CST, Sunday, 1:30 PM to 10:00 PM CST.

Where is my Disney Store order?

Follow the progress of your order with our Order Tracking feature. With Order Tracking you can visit our website 24 hours a day to check the status and review the details of your orders. Click here to access this feature now.

Is Disney Store curbside pickup?

You may have the option to reserve a shopDisney item to be held for pickup at your local Disney store. Please look below the “Add to Bag” button to see if this option appears.

Who does Disney Store deliver with?

If your item is coming from a Disney Partner Product, it can take up to 20 working days to arrive and will be shipped by Hermes. It’ll say on our website if an item is shipped from a Disney Partner, and you can find out more about this here.

How can I talk to Disney?

If you need to speak with someone right away and chat is busy, you can also call Disney directly at (407) 939-5277. The Cast Members are always so friendly and ready to help in any way that they can!